Player Privacy Policy

This Privacy Policy explains how Royal Sea collects, uses and protects the personal information you provide when using our website and services. We take your privacy seriously and set out below the types of data we handle, how we use it, who we may share it with and the options you have to manage your information.

Types of data we collect

Personal data

When you register an account or contact us we collect personal information such as your name, date of birth, email address, telephone number and residential address. We may also collect identity documents during verification checks to comply with legal obligations and to protect accounts.

Technical data

We gather technical information about the device and browser you use, IP address, device identifiers, operating system, and pages you visit. This helps us provide a secure and usable service and to detect and prevent fraudulent activity.

Transactional and activity data

Details of your deposits, withdrawals, wagers, bonuses and game activity are recorded for account management, payment processing and to meet our regulatory and anti-money laundering responsibilities. We may also store communications with our support team.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, detect and prevent fraud, handle disputes, and provide customer support. We also analyse aggregated data to improve the site, monitor performance and provide relevant service updates. Where required by law, we retain records for compliance and auditing purposes.

Data protection practices

We protect your information using industry-standard security measures including encryption in transit, access controls and secure hosting. Only authorised staff and third-party providers who require access to perform services are permitted to handle personal data. We review our security practices regularly to keep information secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide essential site functions, analyse site usage and serve personalised content. Some cookies are necessary for the service to operate, while others are used for analytics and advertising. You can manage cookie preferences through your browser or the site cookie settings.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners, game providers and other service suppliers to operate your account. We may also disclose information where required by law or to protect our legal rights. Third parties act as separate controllers or processors and have their own privacy policies.

User rights

You have rights to access the personal data we hold about you, request correction of inaccuracies, request deletion where applicable, and object to or restrict certain processing. You may also ask for a copy of your data in a portable format. To exercise your rights please contact [email protected]. We will respond in line with applicable law.

Access, correction and deletion

To view or update your account information use your account settings or contact our support team. Where deletion is requested, we will remove or anonymise records unless retention is required for legal, regulatory or legitimate business reasons.

Privacy policy updates

We may update this policy to reflect changes in our practices. Significant changes will be posted on the site and, where appropriate, notified to account holders. Please review this page periodically to stay informed about how we protect your information.